Contact Us

We're always ready to assist you with support and inquiries

Company

Nouda Ark Electronic Technology Co., Ltd. (LODARK)

Address

Shenzhen, Guangdong, China

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Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)

Frequently Asked Questions

What is the minimum order quantity?

Minimum order quantity (MOQ) varies slightly by model and specification, but most options have a minimum order quantity of 1-2 units. The details are as follows:

  • For entry-level models (e.g., E1, E2, E3), the minimum order quantity for most sizes is 2 units.
  • For some mid-range (S series) and flagship (P series) models, the minimum order quantity can be as low as 1 unit.

For the exact MOQ for a specific model/size, please refer to the corresponding price list in the catalog.

Do you offer custom branding options?

Yes, we do offer custom branding options, with the following minimum order quantities (MOQs):

  • Startup animation customization: MOQ ≥ 20 pieces.
  • Logo printing: MOQ 100 pieces.
  • Customized packaging or UI branding: MOQ 500 pieces.
  • Other customizations: Please contact us for detailed discussion.

What is your warranty policy?

The warranty period is 12 months and covers hardware failures caused by non-human factors (e.g., manufacturing defects).

How long does shipping take?

Specific shipping time information is not available in the product catalog. Shipping time depends on three key factors:

  • Shipping Method: Express delivery (e.g., DHL, FedEx) takes approximately 3-7 business days to major countries; air freight takes 7-15 business days; and sea freight takes 20-40 business days.
  • Destination: Remote areas may require additional shipping time.
  • Customs Clearance: The efficiency of customs procedures at the destination will affect the final delivery time.

For exact shipping times, please confirm with our logistics or sales team when placing your order.